Reed and Co Solicitors Ltd aims to provide a high standard of legal service to every client.
We recognise however, that we may not always achieve this aim and want to know about any problems so that we can try to put them right.
We will consider any complaint carefully and objectively, endeavouring to resolve the issues and reach a satisfactory conclusion.
WHO SHOULD YOU COMPLAIN TO
If you wish to complain, please contact the lead solicitor James Reed by telephone 0151 372 0930, Email james.reed@reedandcosolicitors.co.uk, By Post: 16 Clock Tower Park, Longmoor Lane, Liverpool L10 1LD.
We are happy to deal with your complaint by informal discussion or in writing, at your choosing.
WHAT WILL REED & CO SOLICITORS DO
We will acknowledge a complaint as soon as possible and set out a suggested timetable for our response. We normally aim to respond to you fully, within one calendar month of receiving your complaint. We must issue a final response or a holding response to you within 8 weeks, explaining any delays. The 8-week clock starts when we receive your complaint, not when we acknowledge it.
If you are not satisfied with our handling of the complaint you can ask the legal Ombudsman to consider your complaint.
There are limits for submitting a complaint to the Legal Ombudsman. The time limit for pursuing a complaint to the Legal Ombudsman is:
- One year from the date of the act or omission being complained about.
- One year from when you should reasonably have known there was a cause for complaint.
- Six months of receiving a final response from your legal service provider about the complaint.
The Legal Ombudsman is an independent organisation which deals with complaints about solicitors and other legal professionals. Full details of the process are available from the Legal Ombudsman website (www.legalombudsman.org.uk) or can be obtained by calling 0300 555 0333 or emailing enquiries@legalombudsman.org.uk. The postal address is Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ.
Alternatively, if you consider that we have breached a regulatory obligation, you may refer the matter directly to the SRA here: SRA | Reporting a solicitor or firm to us | Solicitors Regulation Authority.The postal address is Solicitors Regulation Authority The Cube 199 Wharfside Street Birmingham B1 1RN. You may also telephone them on 0370 606 2555 or email them at report@sra.org.uk.
This policy is updated annually.